Flow Living aims to assess applications fairly, consistently and in line with applicable law in England. Submitting an application, enquiry, viewing request or holding deposit does not guarantee that a tenancy will be offered.
Until a tenancy agreement has been entered into, the landlord may decide not to proceed with an application where there is a lawful and reasonable basis for doing so. This may include the property no longer being available, the applicant not meeting published affordability or referencing requirements, unsatisfactory or unverifiable references, failure to provide required information, failure to satisfy a Right to Rent check where one is required, concerns about the accuracy of information supplied, or another legitimate property-management or tenancy-related reason.
Any decision will be made on the facts of the application and will not be based on a protected characteristic or another prohibited ground.
Flow Living does not refuse, discourage or disadvantage applicants because of a protected characteristic under the Equality Act 2010. We also do not discriminate against prospective tenants because they receive benefits or because children would live with or visit them where the Renters’ Rights Act 2025 applies.
Where affordability is assessed, we aim to apply consistent criteria and consider relevant forms of lawful income and evidence fairly. Right to Rent checks, where required, are applied consistently to adult occupiers and are not used as a proxy for nationality, race or ethnic background.
Where the law gives a prospective tenant a right to request a pet, any request will be considered on its merits. A request will not be refused without a valid reason where the applicable law requires one.
Where a holding deposit is taken, it will be handled in accordance with the Tenant Fees Act 2019 and other applicable law. If the landlord decides not to proceed with the tenancy, the holding deposit will normally be refunded within the period required by law. A holding deposit may only be retained in circumstances permitted by law, for example where an applicant withdraws, fails a Right to Rent check, provides materially false or misleading information, or fails to take reasonable steps to enter into the tenancy within the agreed deadline.
Depending on the property and tenancy, we may ask for identification, proof of Right to Rent, proof of income or other affordability evidence, employment or previous landlord references, guarantor information where relevant, and other information reasonably required to assess the tenancy. Requirements can vary by property and tenancy type.
An application, viewing, reservation request, reference check or payment does not by itself create a tenancy. A tenancy only arises when the relevant tenancy agreement has been entered into and any other legal requirements for the tenancy have been satisfied.
If you believe an application decision has been made in error, or you want clarification about the criteria used, please contact Flow Living. We will review the position and explain the next steps where appropriate.
This policy is intended as a general statement of Flow Living’s application process and does not replace the tenancy agreement or applicable law. Legal requirements may differ depending on the property, tenancy type and circumstances.
Contact Flow Living