Flow Living / Legal information

Application & eligibility policy

Your next chapter starts with a clear application. Here’s what to expect, what you may need and how we can help.

Last updated: 8 October 2026 · Applications for homes in England

1. Our role

Flow Living is operated by Live at Flow Limited, a company registered in England and Wales with company number 13233706. Our registered office is Universal Square Building 5, 5th Floor, Devonshire Street North, Manchester, M12 6JH. We assess applications as managing agent for the relevant landlord. The landlord and the terms of the proposed accommodation will be identified before you enter an agreement.

2. Fair access

Flow Living welcomes enquiries from graduates, professionals, NHS staff, other key workers and people making a new start. Those descriptions are not an age limit or a requirement to work in a particular sector. We assess applications fairly against relevant, proportionate requirements and the accommodation available. We do not discriminate unlawfully, including through blanket exclusions because an applicant receives benefits or has children where prohibited by law.

3. Information and checks

Checks may cover identity, Right to Rent where required in England, affordability and relevant references. We will explain what is needed and why. Required Right to Rent checks apply consistently to adult occupiers, not only people who appear to be from overseas. The appropriate evidence and checking route depend on your circumstances. If you cannot provide a requested document, contact us about lawful alternatives. Any guarantor request must be relevant and lawful. Do not send identity documents or sensitive financial information through a general enquiry form.

4. Property-specific availability

We offer the developments and areas listed below, subject to actual room availability and lawful occupation. A development’s inclusion does not mean every block or room is available for Flow Living. Station Yard’s out-of-term description does not itself determine whether an occupation is a tenancy or licence, or remove statutory rights.

5. Your costs and agreement

Before committing, you should receive the specific rent, payment dates, included bills, any permitted charges, deposit terms and relevant occupation conditions. Division House is excluded from the all-bills-included offer. Other offers must identify exactly which bills are included and how council tax is treated. We do not require payments prohibited by law. Submitting an application does not by itself guarantee or reserve accommodation.

6. Accessibility, households and pets

Tell us about access needs so we can discuss suitable accommodation and reasonable adjustments. We will explain relevant occupancy limits and genuine property restrictions. Requests to keep a pet will be considered in accordance with applicable law; a general website description does not remove a tenant’s statutory right to request one.

7. Decisions and questions

Where we cannot proceed, we will explain the relevant reason as far as lawfully possible and consider a request to correct inaccurate information or review the decision. Our complaints procedure remains available. Contact us using our contact page, telephone 03330 913674, or write to our registered office.